After-sales service analyst for major accounts
WHAT ARE WE LOOKING FOR? A KEEN ANALYTICAL MIND AND A PASSION FOR PROBLEM-SOLVING
And someone with a positive attitude, enthusiasm and a willingness to contribute to our success.
Do you excel at problem solving, have exceptional attention to detail and a friendly attitude? Then you could be just the person we're looking for. You'll be part of a dynamic team, where open communication, collaboration and innovation are encouraged. If you're ready to take on stimulating challenges while contributing to a positive and friendly working atmosphere, apply now!
Beaulieu Canada is a leading North American manufacturer and distributor of floor coverings. For over 65 years, we have been developing, manufacturing and selling quality products such as carpet, sheet vinyl, laminate and engineered wood, among others.
If growing up in a company means enjoying many benefits and career opportunities, Beaulieu Canada is the place for you. Connect with your future today!
What we offer
» Full-time during the day
» Hybrid work
» Employee assistance and recognition programs
» Protective equipment + safety boots
» Continuous learning
» Social and sports activities
» Vacation according to experience
» 13 days of statutory vacations
Your dream job
YOUR DAILY ROUTINE WILL LOOK LIKE :
» Receiving and evaluating claims for defective, missing or non-conforming products.
» Follow the return process for defective, surplus or other products.
» Coordinate the collection of relevant information from customers and internal teams in order to take a position on whether or not to validate the claim, with the aim of resolving claims quickly and satisfactorily.
» Maintain professional relationships with customers to facilitate communication in resolving claims
AND, BY THE WAY:
» Prepare periodic reports on claims and returns to ensure timely and effective follow-up.
» Make recommendations to improve processes and reduce costs related to claims and returns.
» Perform all other related tasks
Our dream candidate
» Has a degree in administration or related field
»Has experience in claims and returns management, preferably in a manufacturing environment
» Is bilingual (French - English), oral and written
»Good sense of analysis and priorities
» Excellent communication skills
» Able to work under pressure
» Enjoys teamwork